The headings in this section are organised to reflect the CQC’s Fundamental Standards.

Contents

3.1 Person Centred Care

3.2 Dignity and Respect

3.3 Consent

3.4 Safety

3.5 Safeguarding from Abuse

3.6 Food and Drink

3.7 Premises and Equipment

3.8 Complaints

3.9 Good Governance

3.10 Finance

3.11 Staffing

3.12 Fit and Proper Staff

3.13 Duty of Candour

3.14 Display of Ratings

    3.1 Person Centred Care

    Care and treatment tailored to meet individual needs and preferences.

    3.2 Dignity and Respect

    People must be treated with dignity and respect at all times including having privacy, everyone being treated equally, people are given support to remain independent and involved in their local community.

    3.3 Consent

    People (or those acting on their behalf) must give consent before any care or treatment is given.

    3.4 Safety

    No one must have unsafe care or treatment or be put at risk of harm that could be avoided. Risks to health and safety must be assessed during any care or treatment. Staff must be qualified, competent, skilled and experienced in order to keep people safe.

    3.5 Safeguarding from Abuse

    People must not suffer any form of abuse or improper treatment while receiving care. This includes – neglect, degrading treatment, unnecessary or disproportionate restraint, inappropriate limits on freedom.

    3.6 Food and Drink

    People must have enough to eat and drink to keep in good health while receiving care and treatment.

    3.7 Premises and Equipment

    The places where people receive care and treatment the equipment used must be clean, suitable and looked after properly.

    3.8 Complaints

    People must be able to complain about care and treatment. A system must be in place to handle and respond to complaints. Complains must be investigated fully and action taken if problems are identified.

    3.9 Good Governance

    There must be plans in place to meet these standards. There must be effective governance and systems to check on quality and safety of care. These systems must help the service improve and reduce risks to people’s health, safety and welfare.

    3.10 Finance

    3.11 Staffing

    There must be enough suitably qualified, competent and experienced staff to make sure that the standards are met. Staff must be given support, training and supervision they need to do their job.

    3.12 Fit and Proper Staff

    Only people who can provide care and treatment appropriate to their role should be employed. There must be strong recruitment procedures in place and relevant checks such as CRB and work history should be carried out.

    3.13 Duty of Candour

    There must be transparency about care and treatment. If something goes wrong people must be, provided with support, told what has happened, and provided with an apology.

    3.14 Display of Ratings

    The CQC rating must be displayed where people can see it this information must also be on the website and the latest CQC report must be made available.