This section provides a summary of how to use this Adults Policies, Procedures and Practice (APPP) resource for providers, and its main features.

Contents

Finding your way around this Site

It is easy to find your way around this APPP resource. Information has been written for three different groups of staff: care workers, managers and nominated individuals. Each has a different set of information which can be accessed via tiles on the home page. All of the information can be viewed via the Contents pages.

The Contents contains different sections and chapters in the main area of the site and is mostly ordered around the CQC’s Key Lines of Enquiry.

The ‘Resources’ section provides a range of relevant supporting information; from briefings to Safeguarding Adults Review reports. Click on Provider Resources for key national guidance information for provider staff.

When you are on a section / page, the remaining contents list for that tab is accessible via the buttons below. You can either click on one of these, to go to the next section you want, or you can use the back / forward arrows in the top left next to your address bar or the page up / page down buttons on your key board./ / tablet / phone

Accessibility Options

This portal has a number of different options to aid online reading. Using the ‘Accessibility’ drop-down menu on the left-side of the screen, you can change to green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting.You can also resize the website by pressing CTRL and + together to make the site larger, you can keep pressing this to increase the zoom level. Pressing CTRL and – together makes the site smaller. This is a feature built into your web browser, known as in-browser zooming, and so depending on the browser you’re using the controls may be different.

In addition, the site is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on our site easier. Also, when viewed though screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using the APPP Resource on Mobile Phones and Tablets

This resource works well on internet enabled mobile phones and tablets by typing in the weblink in the internet address bar. When used on a mobile phone, the website will immediately convert into a mobile phone friendly version, where the tabs sit behind the Menu button. If it does not work straightaway, tap on the refresh circle in the address bar.

If your phone or tablet has a reader option (it may be an ‘R’ or say ‘Reader’ in the address bar, you may have to install it), tap on it and it will convert the text into a more easy to read version for phones or tablets.

Adding Shortcuts

You can easily access the APPP by installing a shortcut on your device, which will directly open up your internet browser to the APPP site. You can do so using the following methods:

  • on desktop / laptops: go to the homepage of the APPP website in your internet browser, then bookmark it using your browser’s bookmark feature. Open your browser’s list of bookmarked websites and drag the APPP bookmark onto the desktop of your device.
  • on mobiles: go to the homepage of the APPP website in your internet browser, then click the three dots icon (if using an Android device) or the share icon (if using an Apple device) and choose Add to Home screen.

Resources

The Resources section contains a number of links and documents to supplement the information in chapters. It includes:

  • Case Law and LGSCO Reports – this section provides information about recent significant case law and key reports from the Local Government and Social Care Ombudsman regarding complaint investigations;
  • Case Studies – from the Care and Support Statutory Guidance;
  • Glossary – provides definitions and key terms used;
  • Integrated Care – links to organisations and documents relevant to the health and social care integration agenda;
  • Legislation – links to relevant legislation;
  • National Guidance and Inquiries – links to national guidance, particularly from ADASS, LGA and SCIE and links to inquiry reports;
  • Organisations – links to websites for relevant national organisations;
  • Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
  • Quick Reads and Audios – summaries which provide key information for staff who do not need to know the full detail of the chapter;
  • Research and Report Briefings – written by the Policy Partners Project to reflect current issues or recently released research reports;
  • Safeguarding Adults Review Reports – links to significant SARs.

For ease of use, if you can open the resource in two tabs next to each other you can click on the Resources section to consult related resources without leaving the chapter you are reading.

Amendments

Policy Partners Project makes changes to this APPP as a result of new / amended legislation, regulation or national guidance.

When a new chapter is added or an existing chapter amended, a summary of the change is set out in the table below and at the top of the chapter.

Check here regularly to see what has changed or been added to this APPP. If you register with us (see Register with Us below) you will be kept notified of changes we make via email.

October 2023

This site has now been updated so there are separate contents lists for care workers, managers and nominated individuals for both domiciliary and residential services. These can be accessed from the Home Page tiles.

Chapter Detail Who for?
Disclosure and Barring A link has been added to DBS Checks for Adult Social Care Roles, published by the Disclosure and Barring Service. Managers – domiciliary and residential

Nominated individuals – domiciliary and residential

Working with Autistic Adults A link has been added to Case Studies about Improving Support for People with a Learning Disability and Autistic People published by the Local Govermnet Association. Managers – domiciliary and residential

Nominated individuals – domiciliary and residential

August 2023

Chapter Detail
Providing Culturally Appropriate Care This chapter outlines what culturally appropriate care is, why it is important and practice points to consider.

February 2023

Chapter  Detail
Amended chapters
Modern Slavery This chapter has been rewritten to reflect the latest version of the Modern Slavery Statutory Guidance, published by the Home Office.
Involving Adults who Use Services / Coproduction This chapter has been reviewed and links and text have been updated.
Working with People Living in Poverty An easy read leaflet from Mencap about the cost of living crisis has been added in the scope box.
Social Media: Minimising Professional Risk  A link has been added to social media guidance published by the Health and Care Professions Council, in Section 2.3.2, Professional information. Also some Dos and Don’ts have been added to Section 3, In Summary.
Working with Autistic Adults This chapter has been updated to include information on The Oliver McGowan Mandatory Training on Learning Disability and Autism.
New chapter
Health and Wellbeing of Staff The information in this chapter is taken from Health and Wellbeing of the Adult Social Care Workforce (Department of Health and Social Care). It includes advice and links to other information that employers and managers can use to help build the resilience of their team and address any concerns their staff may have.

October 2022

Some chapters have been moved into new Practice Guidance sections, in both the Domicilary and Residential care areas. If you cannot find what you are looking for, please use the Search function (see Search).

Chapter Detail
Working with Adults with Autism A link has been added to CQC information about a new requirement Training staff to support autistic people and people with a learning disability. All registered social care providers must ensure that their staff receive training in learning disability and autism, including how to interact appropriately with autistic people and people who have a learning disability. A link has also been added to Services for Autistic People and People with a Learning Disability, published by the Care Quality Commission.
Duty of Candour This chapter has been amended throughout to reflect the revised guidance published by the Care Quality Commission.

Search

On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter. If you want to narrow down your search results, put quote marks around your key word, for example “Care Quality Commission”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Register with Us

We recommend you ‘Register with Us‘.  This allows us to notify you that this APPP site has been updated.

By submitting this information, you will only receive email notifications from us in relation to APPP updates and your information will not be given to any third parties.

Printing Chapters

This resource has been designed to be used online. It is easier to keep web-based procedures updated, rather than hard-copy manuals, and version control is effectively managed. Reducing or eliminating printing cuts costs, as well as preserving valuable resources.

If you print a chapter, please note it will have a water mark with the date it was printed. You should always check printed copies with the online chapters, to see if it is the most recent version (the date of the last amendment will be written in the scope box at the top of the chapter).

Copyright

The chapter content in this resource can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.