Coronavirus / COVID-19

Please click on the link to read the latest information from the Care Quality Commission about changes they are making to the way they work during the Coronavirus outbreak. 

See also:

Click on Amendments to see the latest changes to chapters in this Resource.

Welcome to our Adult Polices, Procedures and Practice (APPP) site for providers of adult care and support.

This site is easy to use. There are tabs on the left side of the screen, which have drop down lists of headings. Click on the arrows next to each heading to see all the sections available.

This APPP provides all the key policies, procedures and practice guidance needed by a provider service. It is based on the Care Quality Commission’s Fundamental Standards and Key Lines of Enquiry and uses the Care and Support Act Statutory Guidance (Department of Health and Social Care), as well as other national guidance, legislation and regulations.

Click here to read Using this APPP Resource, which gives you more information about the features of this site.

Click here to view the Key Lines of Enquiry: Pre-Inspection Tool for Providers. We have developed this tool to help you prepare for inspections. It details where information related to policies, procedure and practice guidance can be found in this APPP, for each KLOE question.