Below is the information for care workers, which is divided into four main sections.
The different chapters in each section are either short audios or written information.
Values and Principles
Legislation, Regulations and National Policies
Key Questions and Quality Statements
The Care Quality Commission (CQC) uses five key questions to assess the service a provider gives to adults who have care and support needs. Is it: 1) safe, 2) effective, 3) caring, 4) responsive and 5) well-led?
The information in this section has been ordered using these headings, with each having a summary of the ‘quality statement’ the CQC uses.
Contents
1. Safe
Safety is a priority for everyone. Everyone should always be safe and protected from bullying, harassment, harm, neglect, abuse and discrimination. If someone has to have their freedom restricted in any way, this must be done in their best interests and in line with the law.
- Behaviour of Concern
- Cleaning
- Deprivation of Liberty Safeguards
- Fire Safety
- First Aid
- Health and Safety
- Infection Prevention and Control
- Moving and Handling
- Premises and Equipment
- Preventing Abuse and Neglect
- Restraint
- Safeguarding Adults
- Safeguarding Children from Abuse and Neglect
2. Effective
Adults who use the service should have their individual needs assessed and the care, support and treatment they are given should reflect these needs and their cultural requirements too. Adults should be at the centre of the care they receive, making decisions about their care wherever possible.
- Advocates
- Assessment
- Care and Support Planning
- Care Planning
- Consenting to Care and Treatment
- Record Keeping
- Review of Care and Support Plans
- Sharing Information and Confidentiality
3. Caring
Adults with care and support needs should always be treated with kindness, understanding and compassion, and their privacy and dignity respected. Their experience of how they are treated and supported by staff is very important. Every effort should be made to listen to what care their want and respect their choices, to achieve the best possible outcomes for them. This includes supporting them to be as independent as possible.
- Adults Absent from the Service
- Advance Care Planning
- Ageing, Illness and Dying
- Best Interests
- End of Life Care
- Lone Working
- Mental Capacity
- Sexuality and Personal Relationships
- Treating People with Dignity, Compassion and Respect
4. Responsive
Adults should always be actively involved and at the centre of how their care is planned and delivered. People should be able to access care in ways that meet their personal circumstances and any cultural needs they may have.
- Family and Friend Visitors
- Food Hygiene
- Interpreting, Signing and Communication Needs
- Involving Adults who Use Services
- Meeting Nutritional and Hydration Needs
- Pressure Areas and Safeguarding
- Working in Partnership with Family, Friends and Key Agencies
5. Well-led
The service should be inclusive to everyone and be positive about learning and improvement. Managers should support staff, and work together with other agencies, to deliver care and support to adults that is safe and person-centred.
