All staff must treat adults with care and support needs, and their carers, friends and family with dignity, compassion and respect at all times and in all circumstances.
The service must have a culture of care that respects the privacy, dignity, culture and individuality of all adults in its care, and staff (see also Equality and Diversity chapter).
Staff must:
- recognise the diversity, values and human rights of the adults who use the service;
- maintain their privacy, dignity and independence;
- provide care and support in a way that treats them with compassion and respect at all times;
- ensure that they have privacy when they want it;
- help adults maintain relationships that are important to them;
- put adults at the centre of their care and support by supporting them to make decisions, such as what they want to wear and what they want to eat;
- communicate with them and their families with respect and compassion;
- address them in the way they prefer, including their preferred name.
