1. Introduction

It is essential that the service delivers high quality care and support to adults who use the service, and works positively with their family and friends. In order to do so, all staff need to undergo induction and ongoing training, relevant to their specific role. This is vital to ensure compliance to the relevant legislation and regulations, that standards are maintained and staff are caring and motivated.

As well as training relevant to safeguarding adults and providing care and support services, there are requirements related to the health and safety of adults, staff and visitors to the service including office environments.

There are a number of different types of training. This includes:

  • online training
  • attending external training sessions
  • training organised by the service, delivered in-house.

They can range from short half day courses, to degree and post graduate courses, depending on the needs of the individual member of staff and the service.

All courses should provide evidence of attendance and successful completion, or otherwise.

2. Individual Staff Training

The line manager should document planned and completed training in the member of staff’s supervision, annual performance development review / appraisal and training records. Any issues that arise as a result of participation on training courses, either from the individual or from a trainer, should be documented and action taken where required. This may include attendance on further / other training courses.

2.1 Induction

Prior to a new member of staff starting work at the service, the line manager is responsible for arranging training appropriate to their role, and ensuring this is completed during their induction period.

This should be discussed in supervision sessions, and form part of their performance development review.

2.2 Ongoing training

As well as regular mandatory training required for their particular post, supervision and any work place issues that arise for the member of staff should identify any other training needs. This may include training the member of staff wants to undertake for their own personal development.

In discussion with the member of staff, the line manager is responsible for ensuring that, as a result of such identified needs, relevant courses are attended and successfully completed, and recorded as above. They should also agree time off work to attend such training and paid travel expenses, as appropriate.

3. Types of Training

There are a number of different types of mandatory and recommended training courses, depending on the needs of individual staff. The most common include:

  • dementia awareness;
  • dignity, compassion and respect;
  • equality and diversity;
  • fire safety;
  • first aid;
  • food hygiene;
  • health and safety;
  • infection control;
  • leadership;
  • managing challenging behaviour;
  • mental capacity and deprivation of liberty;
  • moving and handling;
  • palliative / end of life care;
  • risk assessments;
  • safe handling of medications;
  • safeguarding adults and children.