Good Governance

Managers must lead in ensuring that services are safe and operate within legislation and regulations, and the service’s policies and procedures.

It is crucial, therefore, that staff who are responsible for running services are trained and supported appropriately to ensure that they have the necessary experience and skills.

Registered Managers should be qualified to at least NVQ Level 4 / QCF Level 5 or equivalent, or at least working towards it.

Senior support workers should at least have achieved or be working towards an NVQ Level 3/QCF Level 3.

The training will be undertaken to ensure that managers:

  • have the relevant skills and experience, and apply these in their work;
  • apply up to date knowledge to effectively meet the needs of adults who use the service, including taking into account staffing and premises requirements;
  • have a clear organisational structure with well defined, transparent and consistent lines of responsibility;
  • have effective processes and systems to identify, manage, monitor and report risks, including systems to gather information from service users, professionals, and published audits and reports;
  • use this information to reduce unacceptable risks and keep this under review;
  • have a clear understanding of the service’s policies, procedures, legislation and standards and ensure staff have read and understood those relevant to their role and are implementing them in their practice;
  • provide effective care and support to adults;
  • uphold and promote the rights of adults using the service;
  • are able to meet the diverse needs of the adults using the service and follow current legislation and service policy;
  • put into practice the service’s Statement of Purpose;
  • safeguard adults from abuse or neglect.