The headings in this section are organised to reflect the CQC’s Fundamental Standards.
Care and treatment tailored to meet individual needs and preferences.
- Ageing, Illness and Dying
- Care and Support Planning
- Continuing Healthcare (NHS)
- Dementia: Practice Guidance
- Direct Payments
- Interpreting, Signing and Communication Needs
- Leaving the Service
- Person Centred Care
- Personal Budgets
- Protecting Property and Pets of Adults being Cared for away from Home
- Referrals and Providing a Service to Adults
- Register of Sight Impaired and Disabled Adults held by Local Authorities
- Review of Care and Support Plans
- The Whole Family Approach
- Transition to Adult Care and Support
- Working with Adults with Autism
- Working with Adults with Hidden Disabilities
- Working with Carers
People must be treated with dignity and respect at all times including having privacy, everyone being treated equally, people are given support to remain independent and involved in their local community.
- Deprivation of Liberty Safeguards
- Deprivation of Liberty Safeguards (DoLS) during the Coronavirus (COVID-19) Pandemic
- Dignity, Compassion and Respect
- End of Life Care
- Involving Adults who use Services
- Sexuality and Personal Relationships
People (or those acting on their behalf) must give consent before any care or treatment is given.
- Best Interests
- Information Sharing and Confidentiality
- Making Advance Decisions
- Mental Capacity
No one must have unsafe care or treatment or be put at risk of harm that could be avoided. Risks to health and safety must be assessed during any care or treatment. Staff must be qualified, competent, skilled and experienced in order to keep people safe.
- Assistive Technology
- Fire Safety
- First Aid
- Health and Safety
- Infection Prevention and Control (Domiciliary Care)
- Mobile Phones and Recording Equipment
- Moving and Handling
- Positive Risk Taking and Risk Assessments
- Responding to Challenging Behaviour
- Safe Care and Treatment
- Transfer between Community or Care Home Settings and Inpatient Hospital Settings
- Violence to Staff
People must not suffer any form of abuse or improper treatment while receiving care. This includes – neglect, degrading treatment, unnecessary or disproportionate restraint, inappropriate limits on freedom.
- Making Safeguarding Personal
- Pressure Areas and Safeguarding
- Preventing Abuse and Neglect
- Safeguarding Adult Reviews
- Safeguarding Adults from Abuse and Neglect
- Safeguarding Children from Abuse and Neglect
- Self-Neglect, including Hoarding
- Taking Initial Action where there are Safeguarding Concerns
- Working with Adults Affected by Child Sexual Exploitation and Organised Sexual Abuse
People must have enough to eat and drink to keep in good health while receiving care and treatment.
The places where people receive care and treatment the equipment used must be clean, suitable and looked after properly.
People must be able to complain about care and treatment. A system must be in place to handle and respond to complaints. Complains must be investigated fully and action taken if problems are identified.
There must be plans in place to meet these standards. There must be effective governance and systems to check on quality and safety of care. These systems must help the service improve and reduce risks to people’s health, safety and welfare.
- Access to Records
- Adults Absent from Their Home
- Document Retention and File Organisation
- Good Governance
- Leadership and Management
- Management Training
- Market Shaping and Commissioning of Adult Care and Support
- Notification of Absence of the Registered Manager
- Notification of Changes
- Notification of Death of an Adult who uses the Service
- Notification of Significant Events
- On-Call Rota
- Provider Failure and other Service Interruptions: Responsibilities to Work Collaboratively
- Quality Assurance and Learning Lessons
- Record Keeping
- Registered Manager
- Staff Engagement
- Working in Partnership with Family, Friends and Key Agencies
There must be enough suitably qualified, competent and experienced staff to make sure that the standards are met. Staff must be given support, training and supervision they need to do their job.
- Coronavirus (COVID-19): Death of a Worker in Social Care
- Designated Responsible Person
- Dress Code
- Internet and Email Use
- Lone Working
- Safeguarding Training
- Social Media: Minimising Professional Risk
- Staff Training
- Supervision and Performance Development Review
Only people who can provide care and treatment appropriate to their role should be employed. There must be strong recruitment procedures in place and relevant checks such as CRB and work history should be carried out.
- Allegations against People in Positions of Trust
- Disclosure and Barring Checks
- Fit and Proper Persons: Directors and Nominated Persons
- Recruitment and Employment
There must be transparency about care and treatment. If something goes wrong people must be, provided with support, told what has happened, and provided with an apology.
The CQC rating must be displayed where people can see it this information must also be on the website and the latest CQC report must be made available.